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To claim the insurance user need to present several important documents mentioned below as per the various situations of damage or loss of mobile phone.

Robbery and Theft:

  • Claim Form duly filled in
  • Original Mobile Phone Purchase Invoice
  • Original Insurance Copy
  • Copy of complaint letter to the nearest police station with their numbered acknowledgment for THEFT like CSR etc.
  • Letter of Indemnity
  • Untraced report as per insurance company requirement
  • SIM block letter or duplicate issue letter
  • ID proof
  • Translation of FIR in English/Hindi (if applicable)
  • Passbook Copy/Cancelled Cheque


Accidental Damage:

  • Claim form duly filled in
  • Original mobile phone purchase invoice
  • Original Insurance Copy
  • Two photographs of mobile handset or screen photo and IMEI no on screen
  • Repair estimate letter issues by authorized service centre of mobile
  • Replacement/Replacement Bill or Invoice with the reason of loss certificate
  • Survey report in case claim amount is more than Rs. 15,000/-
  • ID Proof
  • Passbook Copy / Cancelled Cheque        

Document in Case of Extended Warranty:

In case of extended warranty conditions all the documents will be same as for damage claims. A letter copy of confirmation from service centre required regarding the type of damage to the mobile phone handset (A Sample letter will be given by Insurance Mobiles).